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Refund & Cancellation

Last updated 16 September 2026

This policy applies to purchases from mysmartlivingtools.com, operated by DIGINETWORK LLC (MySmartLivingTools). It is part of our Terms of Service.

The short version: if a product does not work as its page describes and we cannot fix it, you get your money back. Because our apps are delivered instantly and cannot be "returned", we do not refund simple change-of-mind once the product key has been delivered — but ask us anyway if something feels wrong. We would rather fix a problem than keep your money.

1. Digital products (browser apps)

1.1 We will refund you in full if

  • The app does not work as described on its product page on a supported device and browser, and we cannot fix it within 7 days of you telling us.
  • What you received is materially different from the product page description.
  • Your setup guide, app link or product key never reached you and we could not deliver them within 48 hours of you contacting us.
  • You were charged twice for the same order, or bought the same product twice by mistake (the duplicate is refunded).
  • You bought a product that was clearly unsuitable because our product page was wrong or misleading about its requirements.

1.2 We cannot refund

  • A change of mind, or no longer needing the product, after the product key has been delivered.
  • A device or browser that the product page lists as unsupported (for example, a phone or computer that no longer receives system updates).
  • A feature the product page clearly says the app does not have (for example bank connection, syncing between devices, multiple currencies, or accounting and tax filing).
  • Data lost because browser site data was cleared, a device was reset, or no backup was kept.
  • A product key that has been shared or used in breach of the licence.

Finding a product hard to set up is not a reason to lose your money — write to us and we will walk you through it.

1.3 Time limit

Please request a refund within 14 days of your purchase date. For a fault covered by section 1.1 that appears later, contact us within 30 days of purchase.

1.4 Customers in the EU, EEA, UK and Switzerland

You normally have a 14-day right to withdraw from an online purchase. For digital content that is supplied immediately, this right ends once delivery starts, provided that you gave your express consent to immediate delivery and acknowledged that you lose the right of withdrawal. We ask for this consent at checkout. If we did not obtain it, you may withdraw within 14 days of purchase for a full refund. Your statutory rights for faulty or non-conforming digital content are not affected by this policy.

2. Custom builds

  • Before work starts: cancel at any time for a 100% refund.
  • After work has started but before the first version is delivered: cancel for a 50% refund, reflecting the design time already spent.
  • After the first version is delivered: no refund for change of mind. We will use your included revision rounds to bring the build in line with the agreed scope.
  • If we cannot deliver what we agreed in writing, or we miss the agreed delivery date by more than 14 days without your agreement, you may cancel for a full refund.

3. Subscriptions

We do not sell subscriptions. Every product is a one-time payment; there is nothing to renew and nothing to cancel, and you will never be charged again for a product you already own.

4. How to request a refund or cancel

  1. Email hello@mysmartlivingtools.com from the address you paid with, or use our contact form.
  2. Include your order number (it starts with MSL-) and a short description of the problem. For a technical fault, a screenshot and the name of your device and browser help us fix it faster.
  3. We reply within one business day and confirm whether the refund is approved.

5. How refunds are paid

Approved refunds go back to the original payment method through Stripe, in US dollars, for the amount you paid (including any tax charged). We process them within 3 business days of approval. Your bank usually shows the refund within 5–10 business days. We cannot refund to a different card or account. When a digital product is refunded, your licence to use it ends and you agree to stop using it and delete the files and offline copy.

6. Disputes and chargebacks

If something has gone wrong, please contact us before contacting your bank — we can almost always refund faster than a chargeback takes. If you do open a dispute with your card issuer, we will respond with the order details, delivery records and our correspondence with you. While a dispute is open, your licence to the product is suspended. If a dispute is filed for an order we have already refunded, we will share the refund confirmation with your bank.

7. Free updates

When we improve a product you own, the update is free. An update is never a reason to buy the same product twice; if that happened by mistake, the duplicate order is refunded.

Questions about this policy? Email hello@mysmartlivingtools.com.